Refund and Return Policy

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1. Our Commitment

At GAMO Solutions Group, Inc. (GSG), we are committed to providing professional, transparent, and results-focused business solutions. We value our clients' trust and strive to establish clear expectations regarding service fees, payments, cancellations, and refunds.

GSG provides business consulting, government contracting support, staffing and workforce solutions, project management, administrative support, marketing, and technology and process optimization.

Because these services involve professional time, expertise, research, planning, and customized deliverables, completed services are generally nonrefundable, except as required by applicable law or expressly stated in a written agreement.

Certain engagements may require an initial deposit or retainer before services begin.

• Deposit and retainer amounts will be identified in the applicable proposal or service agreement.
• Whether a deposit or retainer is refundable will be disclosed before payment.
• Fees already earned for completed work and approved expenses are generally nonrefundable.
• Any unused prepaid amounts will be handled according to the signed agreement and applicable law.

Clients wishing to cancel services must submit a written request to info@gamosolutionsgroup.com.

Upon cancellation, GSG will review the project status, completed services, outstanding invoices, and any prepaid fees.

Clients remain responsible for services performed and authorized expenses incurred before the effective cancellation date, except where applicable law requires otherwise.

Any eligible refund for unperformed services will be calculated according to the governing agreement.

Refund requests should be submitted in writing within 14 calendar days after the issue giving rise to the request becomes known.

Requests should include the client's name, service purchased, payment date, and reason for requesting a refund.

GSG will review requests individually and generally provide an initial response within five business days.

This administrative request period does not limit any cancellation, refund, or other rights provided by applicable law.

When a refund is approved, GSG will generally initiate payment within 10 business days, unless applicable law requires a shorter period.

Refunds will ordinarily be issued through the original payment method when available. Financial institutions and payment processors may require additional processing time.

Because GSG primarily provides professional services and digital deliverables, traditional physical product returns generally do not apply.

Completed reports, strategies, business plans, proposals, consulting materials, and other customized deliverables are generally not eligible for return or refund once delivered, except as required by law or agreed in writing.

If GSG offers physical products in the future, any applicable product-specific return terms will be disclosed before purchase.

Fees paid to government agencies, software providers, advertising platforms, certification organizations, or other third parties are subject to the applicable third party's refund policies.

GSG does not guarantee reimbursement of third-party fees.

Client satisfaction is important to GSG. If a client believes services have not been delivered according to the agreed scope, we encourage the client to contact us promptly.

GSG will review the concern and determine an appropriate resolution consistent with the applicable agreement and law. Possible resolutions may include clarification, reasonable corrections, additional services, or an eligible refund.

This policy should be read together with GSG's Terms of Service, Client Services Agreement, and applicable Statement of Work.

Specific written project terms may govern an engagement. Nothing in this policy limits nonwaivable rights or remedies available under applicable law.

GSG reserves the right to update this policy periodically. Changes will be published on our website and will not retroactively override existing contractual obligations or applicable legal rights.

GAMO Solutions Group, Inc. (GSG)
2201 Long Prairie Road
Flower Mound, Texas

Phone: (214) 400-9941
Email: info@gamosolutionsgroup.com